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Customer Service Engineer
Full job description
As a Customer Service Engineer at Swisslog Healthcare you will perform all Customer Support duties and responsibilities relating to Swisslog products (AMTS and ADMS) which include preventive maintenance, corrective maintenance, warranty service, emergency service, on-call services and promotion of company products and services as requested. We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?
Short Facts
Doha, Middle East
Customer Service
Permanent Position
Your collaboration
As a Customer Service Engineer, you deal with the following tasks.
Insuring/increasing customer satisfaction through effective complaints handling and periodic customer care visits
Provide scheduled preventive maintenance service to the customer and conduct periodic customer care visits to monitor product performance and customer satisfaction
Train Swisslog customers on system and light maintenance operations and identify opportunities to add value to the customer installation
Report product quality issues to Customer Service Manager and of any problems that arise within their area of responsibility
Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, as well as start-up logs are properly filled out and processed in a timely manner
Your competence
B.S Degree in Mechatronics or Electronic Engineering
Related experience or job equivalent
Ability to read blueprint, schematics and wiring diagrams to extract necessary technical information
Computer software and hardware literate with Windows Application experience
Exceptional interpersonal skills and communication skills
Fluent in written and spoken English to be able to handle telephone calls
Flexible and able to work night shift
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.
Bonus and Incentive Plans
Great Team Spirit
Modern Work Environment
Insurances
Grow with Us!
APPLY NOW
www.swisslog-healthcare.com/en-gb/careers/openings/customer-service-engineer--doha-qatar-10645
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