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2 years ago

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Producer, Learning Experience
Salary: Unspecified

Full job description

What You Will Do:
Supports employees and clients for training-related issues. Troubleshoots and resolves end user issues within the region.
Stays abreast of LMS system releases and participates in functionality testing. Promotes and provides necessary support to ABS employees and clients for adopting new functionality.
Responsible for LMS administration to support Academy operations, including scheduling classes, managing registrations, distributing learning material and certificates, providing learner support, and resolving support tickets.
Coordinates the scheduling of presenters / facilitators for classroom training sessions.
Provides technical coordination and support before and during the virtual classroom session via virtual training platforms (MS Teams, Zoom, Qstream, etc.)
Produces VILT sessions including the following tasks: manage interactive tools such as whiteboards, breakout rooms, and polls, answer learner questions in the chat, create and distribute links, troubleshoot issues, manage chat, advance slides, spotlight presenters and support facilitator with activities and instructions.
Develop and manage the Academy’s course quality feedback system. Compile feedback reports for each course delivered.
Maintains course delivery statistics for the learning center.
Processes invoices and accounts payable, informing the Academy Manager of status and of any issues regarding invoicing or Accounts Payable.
Keep the Corporate Learning Center informed of activities or emerging issues which could influence the performance of the LMS or other learning technologies.
Assist with marketing media including course descriptions, templates and other communications as directed.
Maintain quality records and procedures for the regional Academy in accordance with ABS Quality, Environmental, Health and Safety System. Ensure that ABS Quality, Environmental, Health and Safety System requirements are fulfilled. Maintain familiarity with global Learning Organization internal and external curricula and Quality, Environmental, Health and Safety Management System updates.

What You Will Need:
Education & Experience

Minimum of 5 years’ experience supporting or administrating a learning management system.
Knowledge, Skills & Abilities

Knowledge of Cornerstone’s LMS preferred.
Familiarity with Citrix GoToTraining or other virtual training tools.
Quickly adapts to new software programs or technology tools
Proficient with company utilized software products.
Excellent planning, organizational and oral and written communication skills. Ability to work effectively in a quick-paced environment individually and as part of a team. Ability to identify problems and recommend and/or provide solutions.
Interpersonal skills sufficient to handle routine and non-routine business matters. Must be able to assume a high level of individual responsibility.
Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Reporting Relationships:
Reports to Lead, Learner Experience.

APPLY NOW
hbbq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2136

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