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Technical Support Graduate - Cooling
Full job description
In this role, you will assist and shadow key team members who provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room – In Row, and Chillers) intended mainly for Data Center applications.
You will assist on providing adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.
If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support solve the field issues.
Essential Duties:
50% => Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs.
10% => Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products.
5% => Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q).
5% => Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content.
5% => Update the content of the FSR database for Cooling Products.
5% => Contribute to the development of the training modules collaborating with Training teams.
5% => Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities.
5% => Contribute to improve procedures for development of FSR Service Tools.
10% => Other activities.
Secondary Duties:
Participation to validation tests on Cooling Products at customer site.
Visit customers WW to discuss and analyze unsolved technical issues on Cooling Products.
Drafting of technical on-site intervention reports.
Present Advanced FSRs Community topics at monthly meetings, providing continuous feedback to Community leaders about team members participation and involvement.
Share technical knowledge and daily experience within the team.
Team-working, solidarity and networking between team members.
Becoming expert on Cooling products and even on the Cooling solutions.
Education:
Bachelor's or Master’s degree in engineering preferably in thermodynamic or energetic field.
Qualifications:
Fluent English (oral and written).
Good thermodynamic knowledge.
Good verbal and written communication skills.
Team-work capabilities.
Capability to self-assess & follow-up your own performance.
Flexibility and ability to learn fast.
Problem solving skills and predisposition to understand and explain in a simple way high level technical information.
Continuous Improvement mindset.
Willingness of achieving ambitious goals both individual and common.
Ability to work respecting clear deadlines.
Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers).
Availability to travel occasionally WW.
Knowledgeable on digital communication tools.
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careers.se.com/jobs/73268/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&src=JB-12060
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