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Front Desk Agent - Waldorf Astoria Lusail Doha
Full job description
Front Desk Agent - Waldorf Astoria Lusail Doha
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing?
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
Apply Now
jobs.hilton.com/us/en/job/HOT0AVL8/Front-Desk-Agent-Waldorf-Astoria-Lusail-Doha?utm_source=indeed
Activities:
- Construction
- Manufacturing
- Trading
- Food and Beverage
- Interior Design
- Consultancy Services
- Civil Contracting
- Engineering Consultancy
- Retail
- Medical and Healthcare
- Software and IT Services
- Engineering
- Building Materials Trading
- Hospitality Services
- Plastic Manufacturing
- Metal Fabrication
- Transportation and Logistics
- Security Services
- Electrical Contracting
- Facilities Management
- HVAC (Heating, Ventilation, and Air Conditioning)
- Event Management
- Real Estate
- Travel and Tourism
- Furniture Manufacturing
- Insurance Services
- Education and Training
- Media and Broadcasting
- Chemical Industries
- Architecture
- Mechanical Contracting
- Management Consulting
- Landscaping
- Textile Manufacturing
- Printing and Packaging
- Advertising Agencies
- Agricultural
- Restaurants
- Hotels
- Plumbing Contracting
- Heavy Equipment Rental
- Digital Marketing
- Catering Services
- Paper Manufacturing
- Public Relations Agencies
- Project Management Consultancy
- Art Galleries
- Social Business Platform
- Recycling Services
- E-commerce Solutions
- Car Rental Services
- Pharmaceutical Manufacturing
- Ceramics Production
- Glass Production
- Finance and Banking
- Oil and Gas
- Courier Services
- Stores
- Film Production
- Legal Consultancy
- HR Consultancy
- Health and Safety Consultancy
- Quality Assurance Consultancy
- Research and Development (R&D)
- Recruitment
- Tenders
- Entertainment Services
- Sustainable Energy Projects
- Water Treatment
- News
- Holding Company
- Industrial Laboratories
- Translation Services
- Smart System
- Electronics
- Other
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