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2 years ago

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Customer Support Specialist

Salary: Unspecified

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners
Interfaces with customers and internal Boeing resources.
Basic Qualifications (Required Skills/Experience):
Understands supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problem-solving skills
Ability to work and collaborate cross functionally across multiple organizations
Eager to learn and grow
Ability for minimal travel domestically and internationally
Preferred Qualifications (Desired Skills/Experience):
Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Account management, customer support experience

Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+2 years' related work experience, 8 years' related work experience, etc.)

Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities.

APPLY NOW
jobs.boeing.com/job/-/-/185/68733881680?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

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