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Store Director
Full job description
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets.
Responsibilities
Client Experience
Embody Sephora Attitude and set an example in front of the team.
Provide support to the team in difficult situations ensuring client’s satisfaction.
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
Take over floor leadership segments and ensure the floor is always managed and covered.
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
Inspire the team to use digital tools to deliver a customized service.
Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.
Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
Apply Now
jobs.sephora.com/MiddleEast/job/Doha-Store-Director/779651400/?feedId=195900&utm_source=Indeed&jobPipeline=Indeed&sType=Indeed
Activities:
- Construction
- Manufacturing
- Trading
- Interior Design
- Food and Beverage
- Consultancy Services
- Civil Contracting
- Engineering Consultancy
- Retail
- Medical and Healthcare
- Software and IT Services
- Engineering
- Building Materials Trading
- Hospitality Services
- Plastic Manufacturing
- Metal Fabrication
- Transportation and Logistics
- Security Services
- Electrical Contracting
- Facilities Management
- HVAC (Heating, Ventilation, and Air Conditioning)
- Event Management
- Real Estate
- Travel and Tourism
- Furniture Manufacturing
- Insurance Services
- Education and Training
- Media and Broadcasting
- Chemical Industries
- Architecture
- Mechanical Contracting
- Management Consulting
- Landscaping
- Textile Manufacturing
- Printing and Packaging
- Advertising Agencies
- Agricultural
- Restaurants
- Hotels
- Plumbing Contracting
- Heavy Equipment Rental
- Digital Marketing
- Catering Services
- Paper Manufacturing
- Public Relations Agencies
- Project Management Consultancy
- Art Galleries
- Social Business Platform
- Recycling Services
- E-commerce Solutions
- Car Rental Services
- Pharmaceutical Manufacturing
- Ceramics Production
- Glass Production
- Finance and Banking
- Oil and Gas
- Courier Services
- Stores
- Film Production
- Legal Consultancy
- HR Consultancy
- Health and Safety Consultancy
- Quality Assurance Consultancy
- Research and Development (R&D)
- Recruitment
- Tenders
- Entertainment Services
- Sustainable Energy Projects
- Water Treatment
- News
- Holding Company
- Industrial Laboratories
- Translation Services
- Smart System
- Electronics
- Other
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