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2 years ago

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Room Service Order Taker
Salary: Unspecified

Job Description:-

The In-Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discriminating guests.

Answer the telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
Upselling the food and beverage menu items meticulously.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers promptly to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Always ensure the food quality and room dine-in experience after a certain period and offer clearance to the guests.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from the kitchen, and delivered in a prompt and accurate.
Ensure to recognize the in-house and regular guests and their preferences regularly, while communicating with the team as well.
Promptly keeping track of the online orders or delivery requested by the guests.
Ensure any special occasions in-house guests are well recognized and amenities are placed in order as well.
Led the briefing in the absence of the supervisors and managers.
Able to respond to guest concerns and queries and make decisions. s
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Preferred Qualifications and Skills

This position requires an applicant with excellent food & beverage knowledge. Candidates must have good personal presentation and interpersonal skills.
The ability to perform this position to Four Seasons Standards is required.
The ideal candidate will have an outgoing personality and a can-do approach to any task!
Requires reading, writing, and oral proficiency in the English language.
Degree & Diploma in the Hotel Management

Apply Now
fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Doha/Room-Service-Order-Taker_REQ10325409-1?source=indeed

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