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Senior Manager-QNB
Job Purpose Summary::
The incumbent is primarily responsible of managing the assignments and resources within the Domain Support department. Senior Manager, Domain Support as direct manager, as the assistant for Head Domain Support, In this role Senior Domain Manager in overseeing the management and maintenance, ensuring the smooth operation of QNB systems, and providing support to QNB employees, position need to shadow Senior Manager including assigned projects, skills, deliverables and communications, following guiding responsibilities; but not limited to:
Manage and maintain one or multi system assign to Head of Domain Support ; following system Domains or assigned systems:
Domain 1: Microsoft infrastructure services: e.g. Active Directory services, Exchange, SCOM, Windows Servers components and relevant systems
Domain 2: Microsoft applications services based on .Net platforms: e.g. QNB Workflow, In-house, Move-IT (SFTP) and relevant systems
Domain 3: Security infrastructure services: e.g. Trelilx Endpoint defence (Antivirus, DLP, FIM etc..), Ivanti Patch managements system and relevant systems
Domain 4: Citrix infrastructure services: e.g. Citrix XenApp Application publish (Remote Access) , Citrix VDI and relevant systems
Domain 5: Cloud infrastructure services: e.g. Microsoft Azure cloud, Google cloud and relevant systems
Education & Experience Requirements::
Bachelor’s degree preferably with a Major in Information Technology/Computer science or related field of study.
At least 8 years of relevant experience, preferably within a highly rated international bank.
Required Special Skills::
Excellent oral and written communication skills (including report writing) in English or Arabic.
Good interpersonal and presentation skills.
Understanding of the relevant laws, regulations, and practices.
Planning, organising, and analytical ability.
Results oriented.
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
Technical Expertise: Strong knowledge and hands-on experience with Microsoft operating systems (such as Windows Servers), applications (SCOM, SharePoint, Exchange Server, etc.), Microsoft Azure cloud, cyber security CCNA or related technical skills or related infrastructure systems.
Troubleshooting Skills: Ability to analyse and diagnose system issues, perform root cause analysis, and implement appropriate solutions.
Communication Skills: Excellent verbal and written communication skills to effectively interact with end-users, colleagues, and stakeholders.
Problem-Solving Abilities: Strong problem-solving and critical-thinking skills to identify and resolve complex technical issues.
Documentation Skills: Proficiency in documenting support requests, resolutions, system configurations, and generating reports.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport or QID
3. Copy of Education Certificate
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qnb.sniperhire.net/qnb/VacancyDetail.aspx?lang=en-US&VacancyID=167820&PageID=6013
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